Refunds

We can only offer an exchange or refund for damaged or defective products, when received by the customer.
No refund will be made for change of mind. Refunds will only be granted within 30 days from the date of delivery and upon return of the item to Leatherwood Bespoke Rosin Pty. Ltd. 
Items must be returned to: Leatherwood Bespoke Rosin Pty. Ltd, Po Box 39, Orange, NSW, 2800, Australia.
The item must be in the same condition that you received it and in the original packaging.
To complete your refund, we also require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, to be advised at the time.
If your rosin is returned to us as undeliverable (due for example to, but not limited to, incorrect address or undeliverable address, a redelivery fee of $16.95 AUD will apply to have it resent.
For all refund information, please contact director@leatherwoodrosin.com.au

Privacy policy

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
We collect information from you when you place an order, fill out a form or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
      • To allow us to better service you in responding to your customer service requests.
      • To quickly process your transactions.
      • To send periodic emails regarding your order or other products and services.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We do not include or offer third party products or services on our website.
If there are any questions regarding this privacy policy you may contact us using the information below.
Leatherwood Bespoke Rosin Pty. Ltd.
PO Box 39
Orange NSW 2800
Australia
director@leatherwoodrosin.com.au