We can only offer an exchange or refund for damaged or defective products, when received by the customer.
No refund will be made for change of mind. Refunds will only be granted within 30 days from the date of delivery and upon return of the item to Leatherwood Bespoke Rosin Pty. Ltd.
Items must be returned to: Leatherwood Bespoke Rosin Pty. Ltd, Po Box 39, Orange, NSW, 2800, Australia.
The item must be in the same condition that you received it and in the original packaging.
To complete your refund, we also require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, to be advised at the time.
If your rosin is returned to us as undeliverable (due for example to, but not limited to, incorrect address or undeliverable address, a redelivery fee of $16.95 AUD will apply to have it resent.
For all refund information, please contact firstname.lastname@example.org
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Leatherwood Bespoke Rosin Pty. Ltd.
PO Box 39
Orange NSW 2800